Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 1, 2024
1. Information We Collect
We collect information you provide directly to us, such as:
- Name, email address, phone number, and mailing address
- Government-issued ID for winner verification
- Payment information (processed securely by third-party providers)
- Communication preferences and customer service interactions
- Competition participation history and preferences
2. How We Use Your Information
We use the information we collect to:
- Process competition entries and conduct draws
- Verify winner eligibility and deliver prizes
- Send important updates about competitions and account status
- Provide customer support and respond to inquiries
- Improve our services and develop new features
- Comply with legal obligations and regulatory requirements
3. Information Sharing
We may share your information with:
- Service providers who assist with payment processing and prize delivery
- Legal authorities when required by law or to protect our rights
- Third-party auditors for competition transparency and compliance
- Marketing partners (only with your explicit consent)
We never sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.
5. Your Rights
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Opt-out of marketing communications
- Request a copy of your data in a portable format
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Winner information is retained for tax and regulatory compliance purposes.
8. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at privacy@goldentokenplay.com or through our Contact page.